LifeRhythm 1.0 Not Starting

by MantaRayAdmin on October 31, 2010

A very kind and patient customer in the Netherlands has contacted us to describe a problem he is having trying to use our latest iPhone app, LifeRhythm. When running LifeRhythm on an iOS device that is configured for a non-United States region, the app crashes during start up and exits immediately. We have traced this to a defect in the Add or Edit Person screen and is related to date formats for non-US regions. The app crashes on start up because the first screen that is shown is Add Person so you can enter your name and birth date.

We are finishing up a fix for this defect and will submit version 1.1 to Apple in the next few days. In the mean time, we have developed a work around for our non-US based customers that should allow LifeRhythm to function. The first step is to temporarily set the Region Format on your device to United States, then start LifeRhythm and enter your name and birth date. You should then see your biorhythm chart. Next, go to the People tab and enter all the people for whom you want to chart a biorhythm. You can then set your Region Format back to the original setting and LifeRhythm should continue to work. It will correctly format dates based on your locale.

To set your Region Format, open Settings, tap General, scroll down and tap International. Tap Region Format and make a note of the current setting. You will need this to restore the setting later. Scroll to the bottom and tap United States and exit Settings. Now try LifeRhythm, it should start and ask for your name and birth date.

Once you have entered all the people you need, and changed your Region Format back to the original setting, LifeRhythm should work correctly, but you will not be able to edit or add people unless you switch back to United States first.

We are sorry for any inconvenience or confusion this may have caused with our customers. We appreciate your patience while we resolve the issue.

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